Order Process

Cancellation Policy
Cancellation policy - Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and...
Mon, 28 Oct, 2019 at 9:15 PM
When do I get the tracking number ?
The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be av...
Mon, 28 Oct, 2019 at 8:49 PM
Can I change the information of my order?
If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the informatio...
Mon, 28 Oct, 2019 at 8:54 PM
How can I track my package?
Once your order has shipped, we will send you a Shipping Update email with your tracking number.  Your order will be shipped via our shipping company to...
Mon, 28 Oct, 2019 at 9:07 PM
How long can I get my item?
Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times....
Mon, 28 Oct, 2019 at 9:21 PM
My order is returned. What should I do?
Thu, 13 Feb, 2020 at 11:18 PM